We only accept returns for non‑custom‑made ready‑stock items. Please carefully double‑check all your measurements, color choices and specifications before placing your custom order.
We offer a 30‑day return window for ready‑stock goods. You may submit a return request within 30 days upon receiving your non‑custom‑made product.
To qualify for return, the item must be in original condition: unworn, unused, with original tags and intact original packaging. A receipt or purchase proof is required.
To initiate a return, please email us . If your return is approved, we will send you a return shipping label together with detailed return instructions. Goods returned without prior return application will not be processed.
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Damages & Manufacturing Issues
Please inspect your parcel right after delivery. Contact us immediately if your item arrives defective, damaged, or you receive an incorrect item. We will review the evidence and provide proper solutions.
Exceptions / Non‑returnable Items
Custom‑made products including personalized mermaid tails and custom‑modified orders are non‑returnable and non‑refundable, except for verified manufacturing defects.
We do not accept returns for sale‑priced items and gift cards.
Exchanges
For ready‑stock items, the quickest solution is to submit a return for your current item. Once the return is approved, you may place a brand‑new order for your desired product.
Custom‑made orders cannot be exchanged due to personal preference, size misjudgement or change of mind.
Refunds
Once we receive and inspect your returned ready‑stock item, we will inform you whether your refund is approved. If approved, funds will be refunded to your original payment method. Please note banks and card issuers may require extra processing time to complete the refund posting.
Need help?
Contact us at {shikeshock@gmail.com} for questions related to refunds and returns.
